Client Journey

A clear, structured overview of what to expect once you decide to work with us.

This page outlines what happens after you choose to engage Get RARE Properties as your strategic buyer's agency partner. It’s designed to give you confidence around structure, communication, and expectations, not to rush you into a decision.

If you’re still deciding whether or how to move forward, we recommend starting with our How We Work page or the Choose Your Path diagnostic first.

Why we make our client journey transparent

Property decisions involve significant capital and long-term consequences. Once you decide to move forward, the last thing you should be worrying about is:
  • What happens next
  • Who does what
  • How decisions are made
  • When you’ll hear from us

A clear delivery process reduces friction and builds confidence. This journey exists so you know:
  • What to expect
  • How we work
  • Where decisions are made
  • How support is structured
  • Calm execution starts with clear expectations.

The Get RARE client journey at a glance

Once engaged, clients typically move through five stages:
  1. Onboarding & clarity confirmation
  2. Strategy alignment & brief definition
  3. Research, shortlisting & validation
  4. Execution & acquisition
  5. Ongoing support & portfolio evolution

Not every client moves through every stage immediately. Some clients pause between stages as circumstances change or strategy evolves; this is not just acceptable, but often strategically appropriate.

The complete journey typically spans from a couple to several months from engagement to settlement, depending on market conditions and individual circumstances. The journey adapts to your situation and objectives.
looks_one

Onboarding and clarity confirmation

The first step after engagement is not property searching; it’s confirmation. We take the time to:
  • Reconfirm your objectives
  • Validate assumptions
  • Clarify constraints and priorities
  • Ensure alignment before execution begins

This step ensures everyone is working from the same foundation. Good execution starts with shared understanding.
looks_two

Strategy alignment and brief definition

With clarity established, we translate strategy into a clear acquisition brief. This includes:
  • The role the property must play in your broader plan
  • Non-negotiables and trade-offs
  • Risk parameters
  • Time horizon and sequencing considerations

This brief acts as a decision filter. It prevents distraction, reduces noise, and ensures research remains focused on what actually matters.
looks_3

Research, shortlisting, and validation

This is where deep research begins. You'll work primarily with Rasti and Rupali, with team support for research and execution. Our team:
  • Identifies suitable markets aligned with your brief
  • Analyses supply-demand dynamics and risk factors
  • Shortlists properties that genuinely fit your strategy
  • Validates assumptions before progressing

Throughout this stage, decisions are discussed, not delegated blindly. You’re kept informed, not overwhelmed.
looks_4

Execution and acquisition

Once a suitable opportunity is identified and agreed upon, we move into execution. This includes:
  • Due diligence coordination
  • Price assessment and negotiation
  • Contract support
  • Managing the acquisition process end-to-end

Execution is disciplined, calm, and deliberate.
No rushed decisions.
No unnecessary pressure.
looks_5

Ongoing support and portfolio evolution

Property investing doesn’t stop at settlement. As circumstances change, markets evolve, and portfolios grow, we continue to support clients with:
  • Portfolio reviews
  • Strategy reassessment
  • Sequencing guidance
  • Refinement of future decisions

This ensures decisions remain aligned over time, not just at purchase.

How Decisions Are Made Throughout The Journey

We don’t believe in outsourcing thinking. At each stage:
  • We provide context, analysis, and perspective
  • You remain informed and involved
  • Decisions are made deliberately, not reactively

Our role is to reduce noise, not replace judgement.

Communication and Expectations Throughout the Journey

Clients can expect:
  • Clear, proactive communication
  • Structured updates at key decision points
  • Honest discussion of trade-offs
  • Transparency around risks and constraints

We prioritise quality of thinking over quantity of activity.

Who this journey works best for

This client journey is designed for people who:
  • Value structure and clarity
  • Want to understand decisions, not just outcomes
  • Prefer fewer, better decisions over constant activity
  • Are building wealth with a long-term view

If you’re looking for:
  • Fast transactions without context
  • One-size-fits-all solutions
  • Reactive buying
This approach may not be the right fit.

Next steps

If you’re already a client, this page should give you a clear sense of how we work together.
If you’re still deciding whether to engage:
settings
Start the Diagnostic

Featured On

Subscribe to property market updates & insights

Subscribe Here!
Privacy Policy
© 2026 by Get RARE Properties
call
1300 921 112
[bot_catcher]